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FAQs

  • What is your cancellation policy?

Boarding

-Cancellation/changes through propet, email, text message or voicemail allowing at least 24 hours (72 hours over holidays) notice will have NO FEE NO PENALTY.

-Cancellation/changes with less then  24 hours (72 over holidays) will result in a full payment for the first day of service, the rest of the invoice will be excused or refunded.

-No shows will be charged 50% of their entire booked invoice.

Playday/ Daycare

-Cancellation/changes through propet, email, text message or voicemail allowing at least 24 hours (72 hours over holidays) notice will have NO FEE NO PENALTY.

-Cancellation/changes with less then 24 hours (72 over holidays) will be charged in full for the play day, but all extras added will be refunded or excused.

-No shows will be charged in full for their day of service including any add ons, as they will have already been prepped and waiting.

Training

-Cancellation/ changes through propet, email, text message or voicemail allowing at least 72 hours notice will have NO FEE NO PENALTY.

-Cancellation/changes with less then  72 hours will result in a full payment for the first day of service, the rest of the invoice will be excused or refunded.

-No shows will be charged 50% of their entire booked invoice.

  • My dog needs some socialization training--can you help me? 

 We love helping our furry friends build the best relationship and respect for each other. Our training is Behavioral Training. This means instead of teaching your fur child commands that you have to nag them with, we teach your fur child what the expected behavior is for situations. This allows your fur child to live their best life as there is no need for them to guess how they should react to situations. Behavioral Training also takes the nagging out of your interaction with your fur child, allowing everyone to stay calm, cool, and collected in any situation. 

  • How long should I schedule a Board and Training stay for?

Our Board and Training stay has a minimum of 4 nights. This is the minimum amount of time it takes ​the average friend to correct their behavior. Some friends may need more time. Our average Board and Training stay is 7-10 days. 

  • I keep my dog's food in a plastic container. Can I just bring the whole container?

Not at this time. We have air tight container for your friend's food. Using our containers allows for us to ensure all our friends food is organized and separated from other friends food. Please only bring enough food for your fur chid's stay with us. We will have you place your chid's food in our food container that will be using for the duration of their stay. Any food left over from their stay will be returned to you.  

  • Do you do grooming? 

Our facility partners with Ashlie Blackham from Paw-Maste Grooming to offer grooming services within our service options. Paw-Maste grooming is not run or operated by Ruff life. Grooming requests are submitted through the Ruff life website and Paw-Maste will contact you to set up a grooming date and time. 

   

  • Do you provide food for my dog if I don't bring my own?​​

 We have a Ruff Life kibble mix available for $3 per meal if you don't want to provide food for      your dog. We do recommend bringing your dog's own food so that your dog's tummy doesn't      get upset.

  • What vaccination records do I need? Is my dogs Rabies tag enough?

The State of Utah require all furry friends have at least an up to date rabies vaccination to be on the property for any reason. The Rabies tag will NOT be acceptable for proof of vaccination. We need to have a paper copy for our records. We recommend that you speak with your vet about keeping up to date on all other vaccinations.

 

  • Are exceptions made on vaccinations?

Yes exceptions can be made. If your fur child is younger than 15 weeks a rabies vaccination is not required as all vets will not vaccinate until a furry friend reaches 15 weeks. We do recommend your fur child have had all three rounds of shots before socializing with a number of friends. We also recommend you speak with your vet before brining a friend to the facility who is under 15 weeks.

Exceptions are also made for furry friends due to health reason; though a vet note is required. ​
 

  • Do you allow intact dogs?

Yes, we accept intact dogs of all ages. For intact dogs eight (8) months old or older, we do charge a $10 fee for each visit/day the dog is with us. We have multiple yards that allow us to separate intact dogs of opposite genders.

 

  • Do I need to bring a bed/blanket for my dog while he/she stays with you?

Beds/blankets are welcome though not required for you to provide. We have toddler beds, cots, and blankets on hand that are washed daily and ready for furry friends staying with us overnight.

 

  • How long is my dog out socializing?

Dogs get to play in a group setting starting 7am and ending at 10pm.  They are brought inside to their suite for an hour breakfast, 2 hour lunch/nap, and 2 hour dinner.

 

  • What size are the kennels my dog will be sleeping in?

We have 10ft x 4ft kennels with toddler beds in them for large dogs, 3ft x 5ft kennels with a den attached for small dogs, or your dog will be staying in our home with us and we will customize their sleeping arrangements based on their needs.

Yes. Most of the time, they are things that have nothing to do with us humans. A few examples:

  • Dogs playing together nicely may still be poked/cut/scratched by an untrimmed nail or an accidental tooth scratch.

  • A playful puppy may get too far into another dog’s personal space causing the other dog to snap back out of reaction (not aggression).

  • A pair of dogs might play, chase and jump off a platform or run too hard and sprain an ankle.

  • Additionally, it is important for pet parents to be aware of dogs’ ability to share the doggy equivalent of the common cold (kennel cough) and other mild illnesses with each other. Because dogs play with their mouths and because most of these viruses are airborne, it is more likely for dogs in off-leash play settings to catch bugs like this.

  • What time can my fur child be dropped off and picked up?

Monday - Saturday we have 3 drop off/pick up time frames. 7:30-9am, 11:30am-12pm, 4:30-6pm. Sunday we have 2 time frames 8-9am, 5-6pm​