Dog Running in Water

FAQs

  • I keep my dog's food in a plastic container. Can I just bring the whole container?
    Yes. If you have an air tight container for your dog's food that isn't larger than 24". Please only bring enough food for your dog's stay with us.

  • Do you provide food for my dog if I don't bring my own?​​

      We have a Ruff Life kibble mix available for $3 per meal if you don't want to provide food for       your dog. We do recommend bringing your dog's own food so that your dog's tummy doesn't       get upset.

  • What vaccination records do I need? Is my dogs Rabies tag enough?
    We require the rabies vaccination to be current in order for your dog to participate in daycare, boarding, training and evaluations. The Rabies tag will not be acceptable for proof of vaccination. We need to have a paper copy for our records. We recommend that you speak with your vet about keeping up to date on all other vaccinations.
     

  • Do you allow intact dogs?

Yes, we accept intact dogs of all ages. For intact dogs six months old or older, we do charge a $10 fee for each visit/day the dog is with us. We have multiple yards that allow us to separate intact dogs of opposite genders.

 

  • Do I need to bring a bed/blanket for my dog while he/she stays with you?
    Beds/blankets are welcome. We have toddler beds, cots, and blankets on hand if you would rather not bring your own.

 

  • How long is my dog out socializing?
    Dogs get to play in a group setting starting between 8/8:30am until 8/9 pm with breaks for lunch around noon and dinner around 5pm.

 

  • What size are the kennels my dog will be sleeping in?
    We have 10ft x 4ft kennels with toddler beds in them for large dogs, 3ft x 5ft kennels with a den attached for small dogs, or your dog will be staying in our home with us and we will customize their sleeping arrangements based on their needs. 

  • Are there any risks I need to be aware of before letting my dog play in daycare?
    Yes. Most of the time, they are things that have nothing to do with us humans. A few examples:

    • Dogs playing together may nicely get carried away, but still be poked or cut by an untrimmed nail or an accidental bite or scratch.

    • A playful puppy may get too far into another dog’s personal space causing the other dog to snap back out of reaction (not aggression).

    • A pair of dogs might play, chase and jump off a platform or run too hard and sprain an ankle.

    • Additionally, it is important for pet parents to be aware of dogs’ ability to share the doggie equivalent of the common cold (kennel cough) and other mild illnesses with each other. Because dogs play with their mouths and because most of these viruses are airborne, it is more likely for dogs in off-leash play settings to catch bugs like this.

  • What is your cancellation policy?

 Cancellation & Holidays: Ruff Life Training LLC requires a 6:00pm notice of cancellation for daycare or boarding prior to the day of arrival or will be charged 50% of the total invoice scheduled.  Cancellation for training, new pet consults, board and train, or in home boarding with less than 72-hour notice will result in 50% of the total scheduled invoice. Any boarding cancellations prior to major holidays; ie: Christmas Eve, Christmas Day, New Years Eve and New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day and Thanksgiving Day with less than a 72-hour notice will result in 50% of the total invoice for scheduled daycare/boarding to be paid. We request your understanding that holiday travel is a peak service time for pet care.